Frequently Asked Questions

Who operates this store?

This store is operated by 大连海朴生物科技有限公司 (Dalian Haipu Biotechnology Co., Ltd.), the owner of the 海狸先生 brand.

Where are orders shipped from?

All orders are dispatched from Dalian, Liaoning, China.

Which carrier do you use?

International orders are shipped by China Post ePacket with tracking.

How long does delivery take?

Delivery to Malaysia normally takes approximately 7–15 business days after dispatch. Customs, public holidays, weather, address issues, and carrier delays may affect delivery time.

Which currency will I pay in?

Prices and the final payment currency depend on the storefront or market you are visiting. The currency and final amount displayed at checkout are controlling.

Can food products be returned?

For food-safety reasons, opened or consumed products cannot be returned for change of mind. Contact us within 7 calendar days after delivery if an item is damaged, defective, incorrect, or missing.

How do I request after-sales support?

Email mrhilee@outlook.com with your order number, a description of the issue, and clear photographs. If a return is required, customer service will provide the return address.

Are all products Halal-certified?

Do not assume a product is Halal-certified unless the applicable certification mark and details are shown on that product's packaging or product page. Contact us before ordering if you require confirmation for a particular item.

Where can I find ingredients and allergen information?

Review the product packaging and product information before consumption. Seafood products may contain fish, squid, shellfish, soy, wheat, sesame, milk, or other allergens depending on the item.